Frequently Asked Questions
FAQ’s
How do I place my order?
Step 1: Click on the product of your choice.
Step 2: Click on BUY IT NOW Or Step 2: Click on ADD TO CART
Step 3: Click on CHECKOUT where you must complete the details of your order
and place your order successfully.
If you have any further questions, you can mail us at enquiry@theaaura.com
How to place a COD order?
In the recent times, we have been receiving numerous fake orders. In order to avoid such issues and to ensure our customers do not face any hassles in receiving their orders, we have added an extra security feature for COD orders. An OTP will be sent to your mobile number to verify its existence.
Process:
1. After you fill in your shipping address details (mobile number is mandatory), click on continue to shipping.
2. In shipping method, select “Standard Shipping COD” and then click “Continue to payment” button
3. In the next step, the Cash on delivery option will automatically been selected. (However if you select any of the prepaid option you can get a onetime discount on your current order (5%).
4. Now click “Complete Order”.
5. Once this is done, a 4-digit OTP will be sent to the entered mobile number. Please type the 4-digit number in the dialog box when prompted, and click “Verify OTP”.
6. After the system verifies your order, it will automatically be placed.
Can I buy multiple products in a single order?
Yes. Just add all the products you wish to buy into your shopping cart and then complete your order. This way you can save on any additional shipping and COD charges!
How do I know if my order is confirmed?
For all orders, you will receive an e-mail and SMS notification and you can see the orders in your logged in account to theaaura.com
Can I order a product that is out of stock?
Unfortunately, products listed as "Out of Stock" are not available for sale. However, we can notify you as soon as the product is back in the stock.
Why was my order payment rejected?
There are various reasons why this may have happened but we suggest the following step.
Firstly, check with your bank to ensure there are funds available to pay for your order. Secondly, check if your debit, credit or net banking system information is valid and up to date. If you were recently issued a new card some of the information may have changed. Please confirm your credit card details and try again in that case.
Thirdly, check that your name and address match the name and address on your current credit card.
How do I make changes to my order?
You can make changes to the content of your order at any point before placing your order. Once you have confirmed your order and made payment, we regret to advise that no changes can be made to that content. If you have selected the incorrect products, please review our return procedure. Once the order has been completed, there is a limited opportunity to cancel the order with us. If you wish to do this, please mail us enquiry@theaaura.com . Please note that at this time we will be unable to guarantee successful cancellation of the order and advice that you check your order carefully before you confirm.
What are the payment types you offer?
For Indian orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Netbanking methods. For International Orders: You can pay for purchases using Paypal and Credit Card only.
Is GST included in the product price?
Yes, all prices shown are GST inclusive.
I am having some issues on the site. What advice can you give me?
Please mail us at enquiry@theaaura.com and we will be happy to help.
How safe is it to use my debit/credit card?
We use the Razor Pay and Cashfree payment gateway for all card payments and also for Netbanking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D secure password is an additional password that you'll be asked to enter after in your card details on the payment page. You'll be redirected to your individual bank's page where you'll have to enter the Verified by Visa password for Visa cards or Secure Code password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on our site.
What is COD (Cash on Delivery)?
If you are still uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees. Currently, we do not accept cheque or demand drafts. Due to the limitations of the couriers we use, COD is not yet available for all pin codes.
How do I avail COD?
COD facility is available for India orders only. When you are entering your payment details at the checkout page, you can click on Cash on Delivery as the payment method.
Is COD Available to all locations across India?
Due to the limitations of the couriers we use, COD is not yet available for all pin codes in India. During the checkout process, you can use our pin code finder to check if the COD facility is available for your delivery address.
Would I be charged extra for availing COD service?
Yes, There is a flat shipping charge of Rs. 60 and if it is COD we collect additional charge of Rs. 60
Shipping & Delivery Policy
How does the delivery process work?
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package's tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company's website.
How can I track my order?
We dispatch most orders within 24 hours (i.e. excluding Sundays and public holidays). You can track your order by clicking on the Track your order tab on the main menu and with the help of the package's tracking number, you can find the exact location of your order.
How are the items packed?
Each product in your order is first wrapped and then placed in a sturdy carton. The box is then taped and prepared for shipping. Each individual product is packaged in eco friendly wrap while fragile items like bottles are safely safeguarded with additional wrap.
Returns, Cancellation & Exchanges
What is your return policy?
We strongly believe in our products and their quality and want you to be completely happy with your purchase. For more information- Please see our Returns and Refunds Policy.
How will I get a refund for my cancelled order and how long will the process take?
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. You can get the refund within 7 days if you cancel the order before we ship. No refund shall be made after the order is shipped. For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, email us at enquiry@theaaura.com
Shipping & Delivery
By when can I expect delivery of my order?
Purchases are shipped from our warehouse by reputed courier agencies. Please allow
following number of days from receipt of your order.
• For India orders – All domestic orders are processed within 1 business day. You can
expect delivery of the order within 3-7 business days. For locations, which are in the
interiors or in difficult coverage area, this may take between 10-12 working days.
• For International orders – All international orders are processed within 1 business day.
You can expect delivery of the order within 10-15 business days.
What do I need to know about my order?
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However Aaura takes no responsibility for goods signed by an alternative person.
What if I receive a wrong order or damaged order?
Aaura is not responsible for damage after delivery. For any complaints with regards to your order please contact customer care within 7 business days of your order delivery for resolution.